Sri Lanka Institute of Credit Management
Sri Lanka Institute of Credit Management (SLICM) was established in 1988 under the Companies Act No.17 of 1982. This was encouraged by the leading finance companies namely: The Finance Co PLC, Lanka Orix Leasing Co Ltd, Alliance Finance Co PLC, Central Finance Co PLC, Mercantile Credit Ltd and LB Finance Ltd.
It was started as a pioneering education project intended to fill a vacuum in the leasing and finance related companies in Sri Lanka. In the year 2000, Sri Lanka Institute of Credit Management was incorporated under a Parliamentary Act No. 07 of 2000.
Over the years SLICM has trained over 1500 students from over 100 financial institutions in the country. SLICM has provided well qualified graduates to banks, finance companies, leasing companies and a variety of trading companies.
All Advanced Professional Diploma Holders with experience in credit management can apply for Associate Membership of Sri Lanka Institute of Credit Management. These Associate Members can use the affix AICM-SL. In recognition of the SLICM’s standard of education the institute of Credit Management UK (ICM, UK) has granted Associate Membership to Diploma holders with experience in credit management, who have applied for membership in the ICM, UK.
Asian International Academy (AIA) which is an educational establishment offering academic and professional education is the exclusive study centre for the SLICM programmes.
- Understand the contents of a credit policy
- Understand how to evaluate a credit policy
- Understand the differences in credit policies across industries and orgnisations
- Understand when and what factors require amendments to the existing credit policy
- Understand the dynamics of credit offered on consignment basis
- Understand the different documentation required for trade credit
- Understand the process of disbursing trade credit
- Know how to practice good lending.
- Know how to analyze a customer and assess the level of credit worthiness
- Understand how to strike a balance between business, customer relationship and associated risk.
- Know how to convince the customer and justify the organizations’ lending practices.
- Understand the importance of debt collection by drawing the relationship between delayed cash inflows and bottom line of the company
- Understand how to obtain sufficient information to commence debt collection
- Understand how rules and regulations relate to debtors and the collection of debt
- Understand if debt collection procedures need to commence
- Understand how to communicate in advance and now the debt collection process to get the acceptance levels from the customer
- Know how to make contact with the debtor in an effective and appropriate way
- Understand the impact of a debtor’s profile on the collection process
- Know how to record and where appropriate, investigate any disputes
- Know how to negotiate repayment solutions
- Know the prerequisites to commence the debt collection negotiations which should be process driven
- Know how to plan outbound telephone calls with debtors.
- Know how to conduct inbound and outbound telephone calls with debtors.
- Know how to present and communicate the debtor calling process
- Know how the maintain the relationships even at times of high risk
- Understand the principles of debt collection administration
- Understand how to liaise with relevant parties in relation to debt collection
- Understand how to prepare documentation and evidence to support the commencement of legal proceedings
- Understand at what point to start the case management and what prior steps need to be taken before this stage
- Understand the technicalities, procedures and legal aspects of case management
- Understand to build a case over a period prior to final stage of case management
- Sales and Good Act
- Debt Recoveries Special Provisions Act
- Execution of the Legal Procedures
- Understand the practices of case management and know to manage the time duration taken to obtain final verdict
- Understand how to process payment transactions.
- Understand how to identify and resolve problems in relation to payment transactions
- Understand how to accurately record payment transactions
- Understand the controls that need exist during the payment processing
- Understand how to review debtor accounts
- Understand how to instigate action in response to non-payment
- Understand to how to monitor debtor accounts to safeguard repayment arrangements
- Understand how to maintain effective debt collection processes
- Understand how to train and support employees
- Understand how to review debt collection processes and implement improvements
- Understand how to develop a debtors collection operations cycle and implementation
- Understand the development of KPIs as management tools to better manager debt collection management
- Reporting standards of bad debts provision and auditing requirements